# Sign in and sign out

> Use your team account, compare account types, and fix common sign-in problems.

Language: en-US. Product guide: https://agencymesh.com/help/accounts-and-sign-in/.

Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Open [Sign in](https://app.agencymesh.app/login). Need a new company? Follow [Onboarding](/help/self-serve-onboarding/).

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## Sign in

1. Enter **Username** and **Password**. Use the username your administrator gave you, or your email if you created the company.
2. Complete the security check if shown, then click **Sign in**.

For an **Agent** account, you can instead use **Sign in with Google** or **Sign in with Microsoft**, when shown. Choose the email saved on your AgencyMesh account. These buttons open an existing account; they do not create one.

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## Which account do I have?

| Item | Guidance |
| --- | --- |
| **Agent** — one person | One active session. Signing in elsewhere ends the older session. Dashboard shares follow-up work among active agents and uses your assigned phone. |
| **Office** — shared account | Several sessions can stay open. Sign in with a username and password. Dashboard shows the office queue; choose a phone before calling. |

Account type and role are separate. An Agent account still needs the right roles and office assignments. Signup gives the first user an Agent account and Administrator role. [Dashboard sharing](/help/dashboard/#dashboard-refresh-and-scope) explains queue differences.

[Appearance](/help/appearance/) follows an Agent account across devices; Office accounts save it per browser. For Classic Workflow signoff, Agent accounts use the saved display name; Office accounts enter **Full name**.

Using a shared Office account? Set **Agent name for scripts** in **User menu** to put your name in call and SMS scripts. [User preferences](/help/user-preferences/) explains this name and status feedback.

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## Sign out

In the top bar, open **User menu** (person icon) > **Sign out**. Closing the tab does not sign you out. Operations or Administrator can end a specific session in [Administration > Sessions](https://app.agencymesh.app/administration?tab=sessions) with **Log Out**.

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## Cannot sign in?

- **Buttons unavailable:** finish the security check. Reload if it failed or expired.
- **Google or Microsoft opens the wrong account:** use a private browser window and choose the email saved in AgencyMesh.
- **Returned to sign-in:** an Agent account may have signed in elsewhere. For an unexpected session, password, account, or IP error, give your administrator the exact message. They can check **Email**, **Account Type**, active status, **Restrict sign-in by IP address**, and **Sessions**.

## Related guides

- [Onboarding: set up your company](https://agencymesh.com/help/self-serve-onboarding.md)
- [Get a two-factor code](https://agencymesh.com/help/security-and-two-factor.md)
- [Get the right access](https://agencymesh.com/help/roles-and-permissions.md)
- [Manage users and sessions](https://agencymesh.com/help/administration-users-and-sessions.md)
- [Fix a problem](https://agencymesh.com/help/troubleshooting.md)
- [Change your colors and display mode](https://agencymesh.com/help/appearance.md)
- [Set your script name and status feedback](https://agencymesh.com/help/user-preferences.md)