# Fix carrier access

> Find saved carrier details, correct them, and test access.

Language: en-US. Product guide: https://agencymesh.com/help/credential-manager/.

Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Open [Credential Manager](https://app.agencymesh.app/transactions/credentialManager). Operations and Administrator can edit; read-only users can view.

<span id="credential-manager-search"></span>

## Find the office and field

1. Choose **Carrier** at the top. Type in **Search offices and visible values** to narrow the rows.
2. Use **Filter credential fields** for **Usernames**, **Passwords**, **Codes and PINs**, or **Other details**. Passwords are excluded from text search; use the eye button to **Reveal/Hide**.
3. For reported failures, click **View** beside **Invalid Credentials**.

<span id="credential-manager-edit"></span>

<span id="credential-manager-read-only"></span>

<span id="credential-manager-troubleshooting"></span>

## Save and test a correction

1. Edit the field, then click outside it. Wait for **Credential saved**. **Update failed** means it was not saved.
2. Have Accounting or Administrator run **Credential Check** in [Transaction Queue](https://app.agencymesh.app/transactions/icrQueue).

Saving clears that failure from the current list; it does not prove login works. Read-only users should ask Operations or Administrator to correct the office, carrier, and field. Keep passwords and codes out of support screenshots.

## Related guides

- [Transactions](https://agencymesh.com/help/transactions.md)
- [Get the right access](https://agencymesh.com/help/roles-and-permissions.md)
- [Get a two-factor code](https://agencymesh.com/help/security-and-two-factor.md)
- [Read updates and send announcements](https://agencymesh.com/help/notifications.md)