# Internet blocking and DNS filtering

> Request office DNS filtering setup or a review of website access.

Language: en-US. Product guide: https://agencymesh.com/help/dns-filtering/.

Last reviewed October 9, 2026 by AgencyMesh Product Support · Checked against release 2026.10

AgencyMesh offers Internet blocking and DNS filtering for configured offices. Ask support to confirm which offices and connections are covered, arrange setup, or review website access.

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## Request setup or a website-access review

1. Open [Tickets](https://app.agencymesh.app/officeInfo/tickets) > **New Ticket**. Enter **Subject** and **Description** with the setup or access change you need, the affected offices, and the business reason. Select **Next**.
2. Choose **Office**, **Priority**, and **Issue type** from the available choices, then **Next** > **Submit Ticket**.

You need an available office and issue type. Submitting a ticket requests a review; it does not change website access. Follow the [ticket guide](/help/office-tickets/) to track the request or add an update.

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## When a business site will not open

Include these details in the ticket so support can determine the cause:

- The affected office and business website domain. Send the domain only, without private links or URL query strings.
- The time the problem occurred and the exact error or blocking message.
- Whether one device or the whole office is affected, and which business task cannot be completed.

> **Office status and website access:** **Online Now** in [Internet](https://app.agencymesh.app/officeInfo/officeInternet) reflects office connection monitoring; it does not establish that a particular website is reachable or allowed. A site that will not open is not by itself proof of DNS filtering. Support determines whether filtering or another issue caused the failure. See [connection help](/help/internet-and-ip/) for office outages.

## Related guides

- [Find office help](https://agencymesh.com/help/office-tools.md)
- [Check an internet connection](https://agencymesh.com/help/internet-and-ip.md)
- [Report a problem](https://agencymesh.com/help/office-tickets.md)