# File sizes and dates

> Choose the right file format, size, and reporting dates.

Language: en-US. Product guide: https://agencymesh.com/help/files-dates-and-limits/.

Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Limits depend on the task. For example, [E-Signatures](https://app.agencymesh.app/esign/esign) accepts larger PDFs than Messaging.

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## Prepare your file

| Item | Guidance |
| --- | --- |
| [Standalone E-Sign](/help/e-signatures/#prepare-request) | PDFs: 90 MB combined per request. |
| [Workflows](/help/workflow-participant-experience/#participant-document-photo) | Classic files and Process uploads: 25 MB per file. Classic E-Sign PDFs: 90 MB combined. |
| [Training Hub](/help/training-documents-and-scripts/) | One document PDF per version: 25 MB. Content and quiz images: 10 MB each. |
| [Messaging](/help/sms-messaging/#sms-send-form) | One required JPEG, PNG, or GIF: 5 MB; PDF: 600 KB. |
| Photo Converter | HEIC, HEIF, or WebP: 25 MB each; multiple files allowed. |
| Office tickets | Up to 10 JPG/JPEG, PNG, GIF, or WebP images per action: 10 MB each and 45 MB combined. |

For a rejected file, open it locally, then convert to an accepted format or reduce its size. Renaming the extension does not convert it. Before retrying an unclear upload, look for the saved file.

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## Compare the same dates

Match **Office**, **Start**, **End**, and the date being measured. Creation, transaction, and upload dates can differ. Near midnight, time zones can change the date. **Call Report** allows today through 31 days ago. Find other tools in [Reports](/help/reports-index/).

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## Download the right file

| Item | Guidance |
| --- | --- |
| Standalone E-Sign | **View details > Download Signed PDF**, **Download Certificate**, or **Download Original**. |
| Classic Workflow | Use **Signed PDF**, **Certificate**, or **Original** on the task. |
| Process Workflow | Use **Files > Download**; note **Staff only** or **Shared** access. |
| Reports | Use the report’s export button with the intended filters. |

Save downloads in your organization’s approved location.

## Related guides

- [Transactions](https://agencymesh.com/help/transactions.md)
- [Start a Workflow](https://agencymesh.com/help/customer-workflows.md)
- [Fix a problem](https://agencymesh.com/help/troubleshooting.md)