# Check an internet connection

> See an office outage or identify your browser’s connection.

Language: en-US. Product guide: https://agencymesh.com/help/internet-and-ip/.

Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Open [Internet](https://app.agencymesh.app/officeInfo/officeInternet) for offices or [My IP Info](https://app.agencymesh.app/officeInfo/show_my_ip) for your current browser.

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## Find an office outage

1. In **Internet**, select an office card. **Online Now** and **Offline Now** filter the list; **Last checked** shows how recent the result is.
2. In **Office Details**, choose **1H**, **6H**, **24H**, or **7D**. Compare **Recent Outage Incidents** and **Recent Probe Checks** with when the problem began.

Only active, configured offices assigned to you appear. **Awaiting Probe** means no current result. Latency is response time; packet loss is unanswered checks. Red zero markers in **Latency History** mean offline checks.

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## Report an outage

1. Open [Tickets](https://app.agencymesh.app/officeInfo/tickets) > **New Ticket**. Include the office, start time, failed services, and **Last checked** time. Say whether one computer or the whole office is affected.

Outage alerts may follow about 10 minutes offline within 20 minutes. Restoration alerts wait for five minutes of healthy checks. Office members receive notifications; Operations or Administrator sets email recipients in [Options](https://app.agencymesh.app/administration?tab=options) > **Internet Monitoring Alert Recipients**.

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## Identify your current connection

1. Open **My IP Info** from the affected browser. Give support the **Current Request IP** and provider details if requested.
2. Reload after changing networks.

IPv4 and IPv6 are tested separately; either may be unavailable. The map is approximate.

## Related guides

- [Find office help](https://agencymesh.com/help/office-tools.md)
- [Report a problem](https://agencymesh.com/help/office-tickets.md)
- [Find a computer](https://agencymesh.com/help/workstations.md)
- [Read updates and send announcements](https://agencymesh.com/help/notifications.md)