# Report a problem

> Create a ticket, add an update, or reopen an issue.

Language: en-US. Product guide: https://agencymesh.com/help/office-tickets/.

Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Open [Tickets](https://app.agencymesh.app/officeInfo/tickets). You see your assigned offices; Manager, Operations, and Administrator can see company tickets. Only Operations can assign tickets.

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## Create a ticket

1. Select **New Ticket** at the top. Enter **Subject** and **Description**: what failed, where, and when. Select **Next**.
2. Choose **Office**, **Priority**, **Issue type**, and optional **Subtype**. Operations may set **Assign to**. Select **Next**.
3. In **3. Review**, add an optional **Due date** and **Pictures**, then **Submit Ticket**.

You need an available office and issue type. Pictures: up to 10 JPG/JPEG, PNG, GIF, or WebP files, 10 MB each and 45 MB total. Subject: 200 characters; Description: 5,000. If only pictures fail, add them to the created ticket. If creation is uncertain, find the ticket in the queue before submitting again.

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## Find a ticket and add an update

1. Under **Ticket Queue**, set **Search**, **Status**, or **Office**, then **Search**. Status cards also filter the list. Use **More filters > Apply filters** for priority, people, dates, or sorting.
2. Select **Open Ticket > Add update**. Choose **What are you adding?**, enter **Message**, and add **Pictures** or change **Ticket status after posting**.
3. Select **Post update**. Use **View change history** for recorded changes.

Messages allow 5,000 characters; picture limits match a new ticket. If pictures fail, add only those missing.

**Preview** shows a ticket without leaving the queue. **Back to tickets** keeps your search and page; **Reset** clears the queue filters.

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## Resolve or reopen the issue

1. Select **Edit details** to change the request, **Resolution notes**, or **Status**, then **Save changes**.
2. Use **Resolved** when the fix is ready to test and **Closed** when work is done. To reopen with an update, set **Ticket status after posting > Re-opened**.

The update type alone does not change status. **Priority** describes impact; **In Progress** means work has started and **Waiting** means more information or action is needed.

## Related guides

- [Find office help](https://agencymesh.com/help/office-tools.md)
- [Check an internet connection](https://agencymesh.com/help/internet-and-ip.md)
- [Fix a problem](https://agencymesh.com/help/troubleshooting.md)
- [Read updates and send announcements](https://agencymesh.com/help/notifications.md)