# Set your script name and status feedback

> Add your name to scripts on a shared account and choose quieter status updates.

Language: en-US. Product guide: https://agencymesh.com/help/user-preferences/.

Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10

On [Dashboard](https://app.agencymesh.app/) or another signed-in page, open **User menu** (person icon) in the top bar. For colors and display mode, use [Appearance](/help/appearance/).

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## Put your name in scripts

1. With an **Office** account, enter your name in **Agent name for scripts**. Use up to 80 plain-text characters.
2. Click **Save name**. Follow-up call and SMS scripts use it wherever **{Agent Name}** appears. To clear it, empty the field and click **Save name**.

**Agent** accounts use the name saved on the account and do not show this field. The shared name changes script wording only; it does not rename the account or add it to Directory > Team.

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## Choose status feedback

1. In **User menu > Status feedback**, choose **Encouraging** or **Quiet**. The choice saves right away.

**Encouraging** shows praise after follow-up status saves and celebrations when a queue is finished. **Quiet** hides those messages and confetti. Normal confirmations, errors, and notifications still work.

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## Where choices are saved

- **Agent account:** status feedback follows you across devices.
- **Office account:** choices stay with that account in this browser. Change or clear the saved name when someone else takes over.
- **Save failed:** click **Try again**. Feedback returns to its last saved choice; your name entry stays ready to retry. Reload and sign in again if the message asks you to.

## Related guides

- [Sign in and sign out](https://agencymesh.com/help/accounts-and-sign-in.md)
- [Change your colors and display mode](https://agencymesh.com/help/appearance.md)
- [Work your daily tasks](https://agencymesh.com/help/dashboard.md)
- [Use documents and scripts](https://agencymesh.com/help/training-documents-and-scripts.md)