Remote IT support
Get help troubleshooting office computer and connection problems. Authorized support staff can use remote sessions on configured, available workstations.
Remote & onsite IT support
Get IT support for the work behind your agency.
Keep office technology working with remote and onsite IT support for insurance agencies. Coordinate troubleshooting, office visits, and support requests with AgencyMesh.
What you can do
Remote & onsite IT support features at a glance
Remote sessions need a configured, available device and authorized support access. Confirm onsite service availability, scope, and scheduling for your location with AgencyMesh.
Onsite IT support
Arrange hands-on assistance for office technology that needs an in-person visit. Coordinate the location, work required, and appointment with AgencyMesh.
Support requests and updates
Keep the affected office, issue details, screenshots, and follow-up together in a support ticket so the team can track the request.
Example agency task
Get help with an office computer problem.
A computer problem is holding up customer work. The team needs help identifying the issue and arranging the right support.
The result: The support request connects the reported problem, the assistance arranged, and the outcome for the office.
- 01
Describe the impact
Identify the office and computer, what stopped working, when it began, and whether other devices are affected.
- 02
Coordinate assistance
Create a support ticket and follow the support team’s instructions. Prepare for an authorized remote session or agree on an onsite visit when needed and available.
- 03
Try the affected task again
After support completes the work, try the task that failed and add the result to the ticket so any remaining problem can be followed up.
Product questions
Plan for your agency
How do remote and onsite IT support differ?
Remote support helps with troubleshooting and authorized access to configured computers over a connection. Onsite support brings hands-on assistance to the office. The issue, device availability, location, and agreed service scope determine the appropriate approach.
Does requesting support give someone remote access?
No. Requesting help and starting a remote session are separate actions. The person starting a session needs the Workstation Connect permission or an Operations or Administrator role, an available device, and completion of any consent prompt.
How do we arrange an onsite visit?
Contact AgencyMesh or submit a support request with the office location, affected equipment, and work needed. Confirm availability, scope, and scheduling with the support team. A ticket alone does not book an appointment.