Connect to a computer
About this guide
Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10
Open Workstation Connect. You need Workstation Connect, Operations, or Administrator access.
Start a session
Section titled “Start a session”- In Devices on the left, choose an office, use Search devices, and select an online computer.
- Wait for Loading Session to clear and Connected to appear. Use Connect if disconnected; complete any consent prompt.
Devices use your assigned active offices. Operations and Administrator also see Other for unmatched devices. For a missing device, choose All Offices and Refresh device list. For a stuck session, select its tab > Refresh Session; an expired sign-in needs a page reload.
Use the session tools
Section titled “Use the session tools”Controls affect the active tab and may be disabled while loading or when unsupported.
- Quality > Low bandwidth helps a slow connection; Balanced or Best quality changes image quality.
- Clipboard > Get reads remote text; Send puts entered text on the remote clipboard (up to 65,535 characters).
- Ctrl + Alt + Del sends that key combination. Lock local input blocks the remote computer’s keyboard and mouse; coordinate with its user.
- Use the toolbar’s fullscreen, view mode, or rotation icons to change the display.
End support
Section titled “End support”- Select Unlock local input if you locked it.
- Select Disconnect, then Close desktop on each finished tab.
Switching tabs leaves sessions open. Closing a desktop requests disconnection.