File sizes and dates
About this guide
Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10
Limits depend on the task. For example, E-Signatures accepts larger PDFs than Messaging.
Prepare your file
Section titled “Prepare your file”| Item | Guidance |
|---|---|
| Standalone E-Sign | PDFs: 90 MB combined per request. |
| Workflows | Classic files and Process uploads: 25 MB per file. Classic E-Sign PDFs: 90 MB combined. |
| Training Hub | One document PDF per version: 25 MB. Content and quiz images: 10 MB each. |
| Messaging | One required JPEG, PNG, or GIF: 5 MB; PDF: 600 KB. |
| Photo Converter | HEIC, HEIF, or WebP: 25 MB each; multiple files allowed. |
| Office tickets | Up to 10 JPG/JPEG, PNG, GIF, or WebP images per action: 10 MB each and 45 MB combined. |
For a rejected file, open it locally, then convert to an accepted format or reduce its size. Renaming the extension does not convert it. Before retrying an unclear upload, look for the saved file.
Compare the same dates
Section titled “Compare the same dates”Match Office, Start, End, and the date being measured. Creation, transaction, and upload dates can differ. Near midnight, time zones can change the date. Call Report allows today through 31 days ago. Find other tools in Reports.
Download the right file
Section titled “Download the right file”| Item | Guidance |
|---|---|
| Standalone E-Sign | View details > Download Signed PDF, Download Certificate, or Download Original. |
| Classic Workflow | Use Signed PDF, Certificate, or Original on the task. |
| Process Workflow | Use Files > Download; note Staff only or Shared access. |
| Reports | Use the report’s export button with the intended filters. |
Save downloads in your organization’s approved location.