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Report a problem

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About this guide

Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Open Tickets. You see your assigned offices; Manager, Operations, and Administrator can see company tickets. Only Operations can assign tickets.

Create a ticket

Section titled “Create a ticket”
  1. Select New Ticket at the top. Enter Subject and Description: what failed, where, and when. Select Next.
  2. Choose Office, Priority, Issue type, and optional Subtype. Operations may set Assign to. Select Next.
  3. In 3. Review, add an optional Due date and Pictures, then Submit Ticket.

You need an available office and issue type. Pictures: up to 10 JPG/JPEG, PNG, GIF, or WebP files, 10 MB each and 45 MB total. Subject: 200 characters; Description: 5,000. If only pictures fail, add them to the created ticket. If creation is uncertain, find the ticket in the queue before submitting again.

Find a ticket and add an update

Section titled “Find a ticket and add an update”
  1. Under Ticket Queue, set Search, Status, or Office, then Search. Status cards also filter the list. Use More filters > Apply filters for priority, people, dates, or sorting.
  2. Select Open Ticket > Add update. Choose What are you adding?, enter Message, and add Pictures or change Ticket status after posting.
  3. Select Post update. Use View change history for recorded changes.

Messages allow 5,000 characters; picture limits match a new ticket. If pictures fail, add only those missing.

Preview shows a ticket without leaving the queue. Back to tickets keeps your search and page; Reset clears the queue filters.

Resolve or reopen the issue

Section titled “Resolve or reopen the issue”
  1. Select Edit details to change the request, Resolution notes, or Status, then Save changes.
  2. Use Resolved when the fix is ready to test and Closed when work is done. To reopen with an update, set Ticket status after posting > Re-opened.

The update type alone does not change status. Priority describes impact; In Progress means work has started and Waiting means more information or action is needed.

Section titled “Related guides”