Send an attachment by text
About this guide
Last reviewed October 6, 2026 by AgencyMesh Product Support · Checked against release 2026.10
Open Messaging to send one attachment with your office’s prepared message. The Message field cannot be edited.
Send the file
Section titled “Send the file”- In Send MMS, enter the 10-digit US Phone Number and choose Office.
- Choose one Attachment: JPEG, PNG, or GIF up to 5 MB, or PDF up to 600 KB. Select another file to replace it before sending.
- Click Send. The result appears in Recently Sent Messages.
On Dashboard, Communications > Send MMS uses the office selected in Phone / Office. Choose a specific office instead of All Offices.
Find the delivery result
Section titled “Find the delivery result”- Under Recently Sent Messages, use Search sent messages… and Refresh messages now.
- Click the message’s View button for its body, attachment, Status, Error Code, and Error Message. Correct the shown problem before sending again.
For older messages, use Text Messages > Search. Include Message ID when asking for help.
Help a customer opt in or out
Section titled “Help a customer opt in or out”- Under How to Manage Opt-in, find the displayed sending number. The customer texts START to subscribe or STOP to unsubscribe.
- To share instructions, use Copy beside Shareable Subscription Link.
Opening the link does not subscribe the customer; they must send the text.