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Find a page and choose your office

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About this guide

Last reviewed October 7, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Use the left menu to move around AgencyMesh. The top bar holds your office, Ask AgencyMesh, notifications, and user settings.

Find a page

Section titled “Find a page”
  1. Click Search navigation (magnifying glass), then type in Find a page…. On a phone, open Menu first. Ctrl+K or ⌘K also opens navigation when you are not typing in a field.
  2. Select the result. Or expand an app in the left menu and choose a page. Click the AgencyMesh logo to return to Dashboard.

Choose an office or phone

Section titled “Choose an office or phone”
  1. On Dashboard, click the building icon showing your office or All Offices. Use Search offices or phones to find a name or device.
  2. With an Agent account, choose an office; calls use its assigned phone. With an Office account, choose an indented phone row to dial. Choosing only the office clears the calling phone.

All Offices combines offices without choosing a phone. How to find the right device helps match a phone’s MAC address to its bottom sticker.

Why do pages show different records?

Section titled “Why do pages show different records?”
  • The office choice controls much of Dashboard. Zone Shift can add zone work after the office clears its queue. Directory > Team uses company settings and assigned offices to choose people; its Office column comes from their recorded connection. Leaderboards follow separate rules.
  • Reports use their own Office, Scope, Agent, and date filters. Changing them does not change your calling phone or office access.
  • For a missing page or office, ask your administrator to check Users > Manage > Roles and Offices in Administration. Sign out and back in after access changes. Access help.
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